Shipping
Where do you ship to?
We currently ship to addresses across the United Kingdom. We're working on expanding to international destinations — stay tuned!
How long does delivery take?
Standard delivery typically takes 3–5 working days. Express options may be available at checkout depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address. We offer free standard shipping on qualifying orders.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details. You can also visit our Track My Order page.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Please contact us to initiate a return.
How do I return an item?
Get in touch with our team via the contact page and we'll guide you through the returns process. Once we receive and inspect the item, refunds are processed within 5–7 working days.
What if my item arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or refund as quickly as possible.
Products
Are your travel wallets RFID-blocking?
Yes — our RFID travel wallets are designed to block RFID signals, helping to protect your cards from unauthorised scanning.
What materials are your bags made from?
Our products are made from durable, travel-grade materials selected for longevity and practicality. Full material details are listed on each product page.
Do you offer a warranty?
Yes, our products come with a manufacturer's warranty. Please refer to the individual product listing for warranty details, or contact us if you have a specific query.
Orders & Payments
Can I amend or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to help, but we can't guarantee amendments once an order is in processing.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay and other payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify Payments. We never store your card details.
Contact Us
How do I get in touch?
You can reach us via our contact page. We aim to respond to all enquiries within 1–2 working days.